Terms

Payment

INFORM accepts credit card payment by Visa and Mastercard. The full payment is charged when the order is accepted.

Currencies

INFORM cannot be held responsible for currency changes or currency exchange rates imposed by credit card carriers and/or financial institutions.

Pricing

Pricing may be subject to change without notice. INFORM’s online store pricing is shown in CAD for Canadian orders or CAD for worldwide orders outside of Canada. The currency is geo-located according to the customer’s IP address.

Tax & Duties

All orders are shipped from the INFORM warehouse in Vancouver, Canada. Domestic taxes will be applicable and will be based on where the order is shipped. For orders shipping outside of Canada, any customs or import duties will be charged once the parcel reaches its destination country and are the responsibility of the customer. INFORM does not assume responsibility for these charges nor offers compensation to cover these charges. INFORM cannot provide information or an estimate on these charges in advance; please contact your local customs authority for further information.

Lead Times

In stock items will ship within 1-2 weeks unless otherwise notified. Lead times begin with receipt of order/payment. INFORM parts orders will be shipped within 3-5 business days of order; INFORM lighting will ship within 1-2 weeks of order. Shipping transit time is applicable after the lead time has been completed.

Shipping Charges

Shipping charges are defined by product and location and are calculated at the checkout phase.

Customs Notice For US Orders

Please note that while all INFORM products are duty-free under USMCA, the United States Customs and Border Protection Agency requires any order with a value of over CAD $2,500.00 to be registered under either a SSN for personal purchases, or an EIN for commercial purchases. Customers will be contacted directly by our shipper for this information once your order has shipped. Failure to provide the information within a timely manner will result in shipping delays. For more information please contact [email protected].

Shipping Service Levels

All orders are shipped with Fedex from the INFORM warehouse in Vancouver, Canada. Standard shipping is approximately 3-5 business days (5-10 business days outisdei of North America) while expedited shipping is approximately 1-2 business days (1-3 business days outside of North America) from the time of dispatch. Please note that the aforementioned transit times are provided by Fedex and are not necessarily guaranteed.

INFORM will not be liable for any cost or expense related to any delay in shipment or delivery. Any shipments delayed due to customs are not the responsibility of INFORM.

Carrier Loss

INFORM will not be liable for loss in shipment or delivery. If a shipment has not been received it must be reported within 30 days of the original ship date.

Shipping Restrictions

The INFORM online store ships worldwide. At this time we do not offer delivery to PO boxes, APO/FPO or US Territories.

Shipping Damages

Damages caused in transit must be documented and reported within 10 business days of receipt. Original packaging must be retained in order to validate a shipping damage claim.

Uncollected Packages

INFORM will not be held responsible for uncollected packages nor any associated costs incurred.

Tracking

Tracking information will be available for 90 days from the date of shipment.

Returns

All sales are final; INFORM is unable to accept returns or exchanges.

Warranty

All INFORM products are guaranteed for one year on parts after receipt against mechanical or manufacturing defects. Using parts of INFORM fixtures, substituting another manufacturer’s product, using a lamp other than what is specified or altering the product in any way will void all approvals and warranties.

INFORM is not responsible for the following:

Any costs related to installation, re-installation, removal or repair;

Damage caused by improper installation or assembly by the customer or a related third party;

Damage caused by exposure to weather or improper environment;

Damage caused by improper cleaning solutions or methods;

Any change in appearance or patina caused by natural wear.

INFORM advises carefully reviewing the product specifications and instructions prior to installation; installation or improper use of the product will invalidate any claims or warranties.

Customer Service

For assistance place contact [email protected].

Termination & Cancellation

INFORM reserves the right, as its sole discretion, to terminate access to all or any part of this site, or decline to process an order and/or offer service to anyone at any time.